ATLANTA, GA — February 20, 2017 — The wait is over! Comcast announces today that it is launching Tech ETA, a new feature in the My Account app that allows customers nationwide to monitor scheduled appointments with their Comcast cable technician.
Tech ETA will notify customers when their technician is “en route” and about 30 minutes away from arriving at their home for an appointment, so they can plan their day accordingly.
No more calling in to confirm that they’ll be there or guessing when your tech is on their way – This initiative provides customers with appointment notifications, as well as the technician’s first name and photo, so you know exactly who to expect at your door.
Comcast is now on time for over 97% of scheduled appointments. They’ve also narrowed their appointment windows from four to two hours.
“We’re working hard to improve the customer experience, and this is one of the many ways we want to help make our customers’ lives easier,” said Alex Horwitz, Vice President of Public Relations at Comcast.
Tech ETA is a feature on the XFINITY My Account app, which is available for iOS and Android devices.
For more questions, contact Alex Horwitz at Alex_horwitz@cable.comcast.com