Alpharetta, Ga. (August 18, 2015) — Adtech Global, a leading contact center services and solutions provider, announces its newest solution, InfoVaultTM, which allows customers to migrate legacy call recordings into a secure data center for long term storage and replay.
“InfoVault provides customers with an alternative option and in some cases the only option, for unlimited access to voice recordings, eliminating the need to maintain legacy software,” said Nik Moissiadis, VP, Strategic Business Development, Adtech Global. “Whether stemming from a major version upgrade or a recording platform transition, customers can be sure that with InfoVault, their data will be migrated securely to the cloud for anytime, anywhere access.”
Adtech Global understands the cost and complexity that accompanies the upgrade or migration of contact center WFO software. InfoVault includes the extraction, transformation and encryption of legacy call recordings, including all metadata. The recordings are housed in Adtech Global’s secure data center, where customers can easily search for, replay and export recordings and metadata via a secure, web-based user interface.
“InfoVault was created to reach customers who are faced with the problem of keeping their legacy system running in order to access legacy recordings,” says Jeremy Powell, VP, Information Systems, Adtech Global. “We saw a need in the market, and as a result, we are the only company to offer this type of solution.”
This innovative solution offers the following benefits:
• Reduced Costs: eliminates dependency on retired or obsolete software
• Data Conversion: converts data to industry-standard media formats
• Data Archive: indexes recordings for easy access and securely stores them in the cloud
• Simple User Interface: web-based access of legacy recordings at your fingertips
• Security: encryption of data at rest and access, two-factor authentication, audit trails
To learn more about InfoVault, please visit www.adtechglobal.com/infovault
About Adtech Global
Adtech Global delivers solutions to help businesses improve their customer service operations and maximize workforce efficiency through cloud and premise-based workforce optimization (WFO) software, customized hardware, and managed and professional services. As a Verint and Avaya partner, Adtech Global provides consulting, training, monitoring, support and implementation services. Adtech Global also offers actionable monitoring/alert services and speech analytics consulting programs. With locations in Atlanta and the United Kingdom, Adtech Global has a large team of experienced technicians and consultants which enable us to continue serving as a leading provider of contact center solutions for an exceptional end-user experience. Visit www.adtechglobal.com for more information.