NEW YORK and ATLANTA — August 18, 2016 – Pypestream, the leading business-to-consumer messaging platform, announced a partnership today with the Technology Association of Georgia (TAG), the top technology industry association in the state, serving more than 30,000 members through regional chapters in Metro Atlanta, Athens, Augusta, Columbus, Macon/Middle Georgia, and Savannah. As a part of the partnership, Pypestream will advise TAG members on the opportunities with mobile messaging to improve real-time customer service and communication. TAG will also adopt the Pypestream messaging platform to communicate with its 30,000 members.
“Mobile messaging has quickly emerged as the platform of choice for consumers and a priority channel for businesses,” said Tino Mantella, TAG President and CEO. “We’re excited to partner with Pypestream to have them share insights on the opportunities with mobile messaging at upcoming TAG events. Starting this fall, we will also begin using the Pypestream platform to communicate updates to TAG members. The real-time, conversational nature of chat offers tremendous opportunity to interact with members and we look forward to seeing what conversations happen as a result.”
Since launching in Dec 2015, more than 14,000 businesses have adopted Pypestream to improve their customer communication. In contrast to some social messaging apps and platforms, Pypestream ensures privacy and authentication, empowering businesses to communicate securely with their customers in real time. Through ‘Pypes’ listed in a searchable catalogue, businesses are provided with a direct connection to their customers for increased engagement, automated customer service, improved processes and in-message payments.
“We’re thrilled to announce this partnership with TAG and act as a sponsor and resource for TAG members at upcoming events,” said Pypestream Chief Customer Officer Donna Peeples. “Adoption of mobile messaging platforms, including Pypestream, has opened up a new channel of communication for businesses with customers. Now with the development of chatbots, brands have an opportunity to further automate and improve real-time customer support. We’re excited to work with TAG community as they tap into mobile messaging in a bigger way.”
Pypestream is a secure mobile messaging platform that transforms the way large enterprises and their customers interact. Using real-time chat, a mobile app and AI powered chatbots, Pypestream’s technology guarantees dramatic cost savings and the realization of business objectives by enhancing the overall customer experience. The solution has been developed to improve net promoter scores (NPS) due to its on-demand and real-time capabilities with automated response systems and therefore, the highest levels of issue resolution. Through ‘Pypes’ listed in a searchable catalogue, businesses are provided with a direct connection to their customers for increased engagement, automated customer service, improved processes and in-message payments. Since launching in Dec 2015, more than 14,000 businesses have adopted Pypestream to improve their customer communication. The company is headquartered in NYC and already employs close to 100 incredibly talented individuals passionate about improved Customer Care.
About The Technology Association of Georgia (TAG)
TAG is the leading technology industry association in the state, serving more than 30,000 members through regional chapters in Metro Atlanta, Athens, Augusta, Columbus, Macon/Middle Georgia, and Savannah. TAG’s mission is to educate, promote, and unite Georgia’s technology community to foster an innovative and connected marketplace that stimulates and enhances a tech-based economy. The association provides networking and educational programs; celebrates Georgia’s technology leaders and companies; and advocates for legislative action that enhances the state’s economic climate for technology. TAG hosts over 200 events each year and serves as an umbrella organization for 34 professional societies. For more information visit the TAG website at http://www.tagonline.org
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