Qmatic, a global leader in customer journey technology and insights, has named Jacqueline Rushin as the head of operations for Qmatic – U.S. The appointment reflects the company’s continued strategic focus on expanding its presence in North America as well as the evolution of Orchestra, its award-winning customer journey management enterprise software platform.
Rushin, a veteran leader in the Atlanta tech community, brings a proven track record of operational excellence with global enterprise organizations to her new role. She has led successful complex deployments of technology solutions to customers across various industries.
As a leader in cloud- and mobile-based enterprise customer journey solutions, Qmatic helps public and private sector clients offer a personalized and seamless customer experience across online and onsite engagement points. Qmatic’s customer journey management solutions serve Department of Motor Vehicle customers in 24 states, and are used widely by companies in the healthcare, retail and banking industries.
“With our current business growth and engagement with larger and more diverse client environments, Jacque’s expertise in deploying complex technical solutions and commitment to operational excellence are critical to our future success,” said Jeff Green, Qmatic – U.S. CEO. “And as a respected leader in the Atlanta tech and non-profit communities, she brings an exceptional level of energy and passion to our growing team at Qmatic.”
Prior to joining Qmatic, Rushin most recently was founder and managing principal of Rich Rush Enterprises and held multiple positions leading technical support and deployment operations for more than a decade with a leading hospitality company. Rushin has been honored with several industry awards. She was recognized as a Diversity Game Changer in Technology in the latest issue of Hub Magazine, and in 2011 she received the International Alliance of Women 100 Award for her efforts in advancing the economic empowerment of women.
A passionate leader in the non-profit sector, Rushin is president of Women in Technology, Inc., a regional organization that advocates for women in the tech industry and STEM education for girls. She also serves on the Technology Association of Georgia board of directors, as well as several others grounded in supporting her community such as Project Healthy Grandparents. She is a writer and has her Masters of Business Administration from Mercer University in Atlanta, Georgia.
“The U.S. market represents a considerable growth opportunity for Qmatic as the many ways consumers can interact with organizations expand. Customer experience is quickly becoming an important brand differentiator for many companies.” shared Rushin. “I’m eager to steward operational excellence in our client deployments as we help them optimize their customer engagements.”
Rushin is based in the company’s North American headquarters in Atlanta, Georgia.
Qmatic Group leads the market in customer journey management technology solutions. For more than 30 years, we have helped public and private organizations create remarkable customer experiences with software and hardware solutions that seamlessly connect online and onsite engagements. Our integrated enterprise platform and analytics provide the insights to better orchestrate customer interactions, offer timely promotions, and optimize staff and resource planning. Every year we enable 1.8 billion customer journeys across 120 countries. Qmatic has its headquarters in Sweden and is represented globally through a broad network of subsidiaries and partners. We are committed to Keeping the World in Go!