Ten months ago, ServiceTitan opened a new office in the Atlanta Midtown area, with the mission of expanding their service footprint to the East Coast in order to better serve regional customers.
The newly opened ServiceTitan Atlanta Office is currently staffed by 22 team members, 18 of whom were hired locally. The team consists of Training, Support, and Implementation personnel – all dedicated to being closer to East Coast customers and meeting their service needs during early business hours.
The service investment seems to be providing an immediate pay off for customers. Since the beginning of 2018, the ServiceTitan Atlanta team has:
Resolved an average of 146 customer cases daily;
Achieved a customer support satisfaction rating of +2.5, on a scale of -3 to +3;
Helped 22 customers go-live through account implementation;
Delivered 143 training sessions;
And fostered close relationships with regional customers in order to understand their needs and challenges.
Given these early success indicators, ServiceTitan aims to hire aggressively in Atlanta and surrounding regions, up to 60+ by the end of 2018 and beyond. “We hope to continue to build on our success, expand our service coverage, and better connect with our regional customers to help them grow their businesses.”
If you would like to join ServiceTitan’s growing team in realizing this mission, check out their website at www.servicetitan.com/careers for current open positions!
ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world’s most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes – Next Billion-Dollar Startup List 2017