Alpharetta, Ga. (Feb. 18, 2015) — Tele’Train Software GmbH, a German leader in Workforce Optimization (WFO) solutions, and Adtech Global, a long-time Verint partner and contact center services provider, announced today they have entered into a strategic alliance. The new relationship enables Tele’Train to resell Adtech Global’s cloud-based Verint WFO solution, “StratxTM,” to markets throughout Germany, Switzerland and Austria.
“Tele’Train is excited about this new partnership because it allows our customer’s access to Verint WFO via Stratx, Adtech Global’s cloud-based WFO solution,” said Gerhard Wenzig, General Manager, Tele’Train. “We have been searching for a partner like Adtech Global to increase our cloud presence in Germany, Switzerland and Austria and we look forward to delivering enterprise level Workforce Optimization services to contact centers of most sizes in those markets.”
Through this partnership, Adtech Global and Tele’Train can help customers deploy valuable contact center applications in the cloud such as Recording, Workforce Management and Quality Monitoring, as well as provision state-of-the-art functionality to a geographically distributed workforce.
With more than 4,000 users today, customers are choosing Stratx due to its scalability, low maintenance and constantly up-to-date versions of the Verint WFO solution. With Adtech Global’s skilled professional services team, 24/7 support and ability to integrate with most ACD/PBX’s, Stratx is a go-to for contact centers.
“We are excited to leverage our Verint expertise throughout Germany, Switzerland and Austria; and with Tele’Train’s help we can reach a customer base we haven’t had direct access to in the past,” said Mark Blount, Vice President of EMEA Sales, Adtech Global.
With more than 15 years of experience as a Verint partner, Adtech Global services numerous contact centers globally through deployment, support, consultation, implementation and training of all versions of the Verint Workforce Optimization suite.
About Adtech Global
Adtech Global delivers solutions to help businesses improve their customer service operations and maximize workforce efficiency through cloud and premise-based workforce optimization (WFO) software, customized hardware, and managed and professional services. As a Verint and Avaya partner, Adtech Global provides consulting, training, monitoring, support and implementation services. Adtech Global also offers actionable monitoring/alert services and speech analytics consulting programs. With locations in London, Atlanta, Hong Kong, and Munich, Adtech Global has a large team of experienced technicians and consultants which enable us to continue serving as a leading provider of contact center solutions for an exceptional end-user experience. Visit www.adtechglobal.com for more information.
Tele’Train Germany is a leading provider of Workforce Optimization solutions in the German speaking market. As a certified Verint Systems and Avaya sales and service partner, Tele’Train offers an integrated product suite covering Workforce Management, Quality Monitoring, Customer Feedback, eLearning, Performance Management, Speech and Text Analytics, Process Analytics and Control. With more than ten years’ experience, Tele’Train is the single source for software, training, consulting and support. More information can be found at www.tele-train.de
Tele’Train Software GmbH