PHILADELPHIA and ATLANTA, October 12, 2015 – It sounds simple: deliver a consistent shopping experience and obtain a unified view of the consumer across all channels. This deceptively straightforward task has confounded modern retailers for years.
Attendees of this year’s Shop.org Digital Summit will find a solution to this challenge in booth #608, where Manhattan Associates, Inc. (NASDAQ: MANH) will demonstrate its Omni-Channel Operations platform. Held October 5-7 in Philadelphia, the Shop.org Digital Summit is a multi-day event designed specifically for digital and omni-channel retailers.
The Manhattan Associates Omni-Channel Operations Platform consists of a unified portfolio of Central (head office) and Local (store) solutions to assist retailers in realizing their omni-channel strategies and to get them closer to their customers. Omni-Channel Central Solutions provide the infrastructure retailers need to build a highly adaptable omni-channel organization, and the product includes the company’s market-leading Distributed Order Management solution. Omni-Channel Local Solutions, including POS and Clienteling, uniquely support all five critical responsibilities of the modern store associate: digitally connected selling, customer service, personalization, store fulfillment and operations management.
As evidenced by this year’s conference, merchants continue to reach their customers through an increasing number of channels. Omni-channel operating platforms are key enablers for empowering merchants to engage with customers in new and interesting ways,” said Brian Kinsella, vice president, product management, Manhattan Associates. “The Manhattan Omni- Channel Central and Local solutions provide deep capabilities for selling, service and fulfillment in the call center as well as in the store. Unified operating platforms that see all inventory, manage all transactions regardless of channel and leverage analytics to improve performance will prove foundational for merchants operating in an omni-channel world.”
Booth demonstrations will highlight how Manhattan’s solutions enable comprehensive control of omni-channel operations throughout the customer journey. The company will also give away an Apple Watch each day of the show.
About Manhattan Associates
Manhattan Associates makes commerce-ready supply chains that bring all points of commerce together so you’re ready to sell and ready to execute. Across the store, through your network or from your fulfillment center, we design, build and deliver market-leading solutions that support both top-line growth and bottom-line profitability. By converging front-end sales with back-end supply chain execution, our software, platform technology and unmatched experience help our customers get commerce ready—and ready to reap the rewards of the omni-channel marketplace.